customer support

The air machine is not generating enough air pressure and flow to inflate the tire to the desired pressure. Please check for the following:

• Air leak due to bad chuck, coil hose, faulty check valve or electronic head pressure sensor tube.
• A bad electronic pressure relief valve.
• Bad input hoses, compressor fittings, mechanical relief valve (machines after March 2013) or inline filter (machines prior 2011).
• Bad Electronic head, solenoid valve or electronic board.
• Bad compressor filter or weak compressor.

Check buzzer wire connections on the electronic board points 1 and 2. If wiring connections are good, replace the buzzer inside of the electronic head.

Run quarters through the machine multiple times.

• If the unit misses one coin, replace the coin acceptor switch.

• Check the store breaker to make sure it is on
• Check the air machine’s breaker within the unit to make sure it is on
• Check power connections into the breaker from power source and from the breaker to the unit.
• If problem persist, contact our tech support.

• The microprocessor is frozen – normally due to an electrical surge or short.

  ***CAUTION: ELECTRICAL HAZARD***

  • The unit needs to be reset. Power down the air machine, wait 30 seconds and then power up the unit.
  • If the problem persists, replace the electronic head.

• • Make sure the pressure in the tire is not less than the set pressure (this is a common mistake with first-time users).
  • If this is not the case, please check the output connections for leaks. The output hose consist of:
    • Chuck
    • Coil hose
    • Elbow connection for coil hose
    • Blue standard ¼” hose from head unit to Elbow connection

  Note: The best way to check for an output leak is to turn the unit off and connect the chuck to a fully inflated tire. If there is a leak, you should be able to hear air escaping.

  If problem persist, contact Excel Tech Support.